Privacy Policy

Information we collect

We gather the following information from visitors to our website:

• IP address
• User account information, where applicable
• Site visit information and page views
• Browsers used and browser capabilities
• Site search queries

We also collect and retain any information you submit to us through the contact and other forms on this site, including related landing and promotional pages.

Orane may also need some of your personal information to send you updates, new announcements and important information, such as details needed to enrol you in a course. All data and personal information you share on our site is kept safe and is not open to unauthorised or illegal access.

How we use the information

We use the information we collect on the site to improve our visitors’ experience. It is not shared with any unauthorised person inside or outside Orane and its designated authorities. Our site uses Google Analytics for site traffic reporting.

This information may also be used to send you email updates or messages about important announcements, including our latest beauty courses, and Orane International may use it for marketing and promotional purposes. Sensitive information such as your contact details and email address is kept confidential.

Enquiry forms, WhatsApp and advertising

When you book a discovery call on our franchise page, the details you enter — your name, mobile number, city and state — are sent to Orane through Zoho Forms, our form and CRM provider, so our team can contact you about your enquiry.

If you message us using the WhatsApp button or chat widget, your conversation is handled through WhatsApp and our business messaging provider.

We use Google Analytics, Google Ads and Meta (Facebook) advertising tools to understand how visitors find and use our site and to measure enquiries that come from our advertising.

Our enquiry form asks for your consent before our team contacts you by call or WhatsApp.

Who can access your information

Your personal information is accessible only to designated Orane staff, including admissions, recruitment, franchise and administrative teams.

In limited cases it may be visible to our designated service providers, such as our website, form and messaging providers, and only as needed to run those services or for traffic reporting. No individual personal information captured by this site, such as applications, enrolment status, contact details or other sensitive information, is made available to any other third party outside Orane.

How we protect your information

To safeguard your personal information, we use secure page logins and user accounts locked to email addresses, so that login information cannot be sent to unauthorised parties.

Your data and personal information are shared only with the responsible teams within our salons. No one else, inside or outside the salons, has the right to access this confidential information.

Our use of cookies

Our website uses cookies — small digital files stored in your web browser — that let us recognise your return visits.

Your browser settings may allow you to block these cookies, but we recommend keeping them enabled so we can personalise your experience on our website.

Third-party advertisers on our site may also use cookies for tracking purposes. They are not permitted to use these cookies unlawfully.

Your choices

You can contact us at any time, using the details below, to:

• see or correct the personal information you have shared with us
• stop receiving marketing messages from us
• withdraw the consent you gave when submitting a form

Withdrawing consent does not affect any contact made before we received your request.

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page shows when it was last revised.